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Freight Right Global Logistics

🌐 https://federalexpresslogistics.com

Last Updated: 2026

1. Overview

Freight Right Global Logistics is committed to ensuring fair and transparent handling of all eligible refund requests related to shipping services, insurance fees, customs charges, and logistics payments.

This Refund Policy explains the conditions under which refunds may be issued.

2. Eligibility for Refunds

Refunds may be considered under the following circumstances:

  • Duplicate payment for the same service
  • Overpayment of shipping or insurance fees
  • Shipment cancellation before processing begins
  • Payment errors confirmed by our billing system
  • Service failure caused by internal logistics processing issues

3. Non-Refundable Cases

Refunds will not be issued in the following cases:

  • Once shipment processing has started
  • After customs clearance has been initiated
  • Completed delivery services
  • Incorrect information provided by the sender or receiver
  • Delays caused by customs authorities or third-party agencies

4. Refund Processing

All refund requests must be submitted through our official support channels.

Steps:

  1. Contact support via Live Chat on https://federalexpresslogistics.com
  2. Provide transaction details and shipment reference number
  3. Verification of payment and eligibility
  4. Approval or rejection of refund request
  5. Processing of approved refund

5. Processing Time

Approved refunds are typically processed within:

  • 3–10 business days depending on the payment method
  • International transfers may require additional processing time

6. Payment Partner Processing

All transactions and refund settlements are processed through our authorized financial processing network and banking partners to ensure secure and compliant fund handling.

7. Important Notes

  • Refunds are only issued to the original payment method used
  • Administrative fees may be deducted where applicable
  • Fraudulent claims will be rejected and may result in service restriction

8. Contact Support

For refund inquiries or assistance:

🌐 https://federalexpresslogistics.com
💬 Live Chat available on website